Privacy Policy

Last Updated: January 2026. This Privacy Policy outlines how Trastvold Logistics LP ("we," "us," "our," or "Company") collects, uses, discloses, and safeguards your information.

1. Introduction

Trastvold Logistics LP ("Company") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection and use of personal information when you visit our website (trastvold.bond), use our services, or communicate with us.

Company Details:
Trastvold Logistics LP
VAT: 815049286 RT 0001
Address: 150 9 Ave SW, Calgary, AB T2P 3H9, Canada
Email: cargo@trastvold.bond
Phone: +1 403 266 5581

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide Directly

When you contact us, request a quote, or use our services, we collect:

• Name and contact information (email, phone number, mailing address)
• Company name and business details
• Shipping and cargo information
• Financial and payment information
• Communications and correspondence
• Any other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on pages
• Referral source and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our logistics services
• Processing quotes, orders, and payments
• Communicating with you about your shipments and services
• Responding to inquiries and customer support requests
• Complying with legal and regulatory obligations
• Sending marketing communications (with your consent)
• Analyzing website usage and improving user experience
• Preventing fraud and ensuring security
• Conducting research and developing new services

4. Legal Basis for Processing

We process your personal information based on:

• Contractual Necessity: To fulfill our logistics services and agreements with you
• Legal Compliance: To comply with Canadian federal and provincial regulations, including transportation and safety laws
• Legitimate Interest: To improve our services, maintain security, and conduct business operations
• Consent: For marketing communications and non-essential uses

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who assist in delivering our services (carriers, insurance providers, customs brokers)
• Legal Requirements: Government agencies and law enforcement when required by law
• Business Partners: With your consent for joint marketing or service offerings
• Safety and Compliance: Regulatory authorities and safety organizations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure servers and firewalls
• Restricted access to personal information
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years for transportation records)

After the retention period, we securely delete or anonymize your information.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Canadian Privacy Rights

• Right of Access: You can request access to your personal information
• Right to Correction: You can request correction of inaccurate information
• Right to Withdrawal of Consent: You can withdraw consent for non-essential processing
• Complaint Rights: You can file a complaint with the Privacy Commissioner of Canada

8.2 EU GDPR Rights (if applicable)

• Right of Access: Request a copy of your personal information
• Right to Erasure: Request deletion of your information ("Right to be Forgotten")
• Right to Rectification: Request correction of inaccurate data
• Right to Data Portability: Request your information in a structured format
• Right to Object: Object to certain processing activities
• Right to Restrict Processing: Limit how we use your information

To exercise any of these rights, please contact us at cargo@trastvold.bond or by mail at the address provided above.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login information
• Track website usage and performance
• Deliver personalized content and advertising
• Prevent fraud and maintain security

You can control cookie settings through your browser. Disabling cookies may affect website functionality. For more information, see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

12. International Data Transfers

If we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions or equivalent protections
• Your explicit consent where required

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by updating the "Last Updated" date and, if necessary, by email. Your continued use of our services constitutes acceptance of the updated policy.

14. Data Protection Officer

For privacy-related inquiries, data protection concerns, or to exercise your rights, contact:

15. Regulatory Compliance

We comply with the following regulations:

• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
• Alberta Personal Information Protection Act (PIPA)
• Transportation of Dangerous Goods Regulations (TDGR)
• General Data Protection Regulation (GDPR) for EU residents
• Canada's Anti-Spam Legislation (CASL)

16. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

This Privacy Policy is effective as of January 2026 and supersedes all previous versions.